The Pramukh is a digital service. There is nothing physical to ship - no goods, no courier, no delivery address. This policy explains how and when our service is "delivered" to you after you subscribe.
When a Pramukh subscribes, what is delivered is digital access to the platform: the ability to create a community, set up its structure, add residents and use the App's features on the web and mobile app.
Delivery is immediate. As soon as your subscription payment is confirmed by our payment partner (PayU or Razorpay), your community is activated and you can start setting it up right away. In almost all cases this happens within a few minutes.
Occasionally a payment confirmation can take a little longer, or a technical issue can hold up activation. If your payment has succeeded but your community has not become active within a reasonable time:
Once your subscription is active, you will see it reflected in the App, and a payment confirmation is sent to your registered email or phone number. Please keep this as your proof of subscription.
Because everything is delivered digitally, we do not charge any shipping or handling fees, and no delivery address is required.
If you have paid but cannot access your community, contact support@thepramukh.org and we will sort it out quickly.
THE PRAMUKH