Refund Policy

Please read this first: The Pramukh does not collect maintenance, dues or any resident payments. Those are paid offline within your society and are never charged through the App. This refund policy therefore applies only to the subscription fee paid by a Pramukh to open a community. For any money paid inside your society, please speak to your community's Pramukh - we cannot refund what we never collected.

1. What this covers

This policy covers the subscription fee paid by a Pramukh through our payment partners (PayU or Razorpay) to create and run a community on The Pramukh.

2. Nature of the subscription

A subscription gives you access to the platform for the paid period as soon as the payment succeeds. Since the service is delivered digitally and immediately, subscription fees are generally non-refundable once the community has been created and used.

3. When we will refund

We believe in being fair. We will consider a full or partial refund in these situations:

• Double payment - you were charged twice for the same subscription. We refund the extra charge.
• Payment succeeded but community not created - money was deducted but, because of a technical fault on our side, the subscription did not activate and we cannot fix it. We refund in full.
• Charged after cancellation - you were billed for a renewal after you had already cancelled. We refund that charge.

4. When we normally will not refund

• You changed your mind after the community was created and used.
• You did not use the features, but the service was available to you.
• The community was suspended or closed because these terms were broken.
• Any offline maintenance or dues - these were never paid to us.

5. How to request a refund

Write to us at support@thepramukh.org within 7 days of the charge, from the phone number or email registered on the account. Please include the payment date, amount, and the community name. We may ask for the payment reference from PayU or Razorpay.

6. How refunds are processed

If a refund is approved, we process it to the original payment method through the same gateway used for the payment. Once processed on our side, it usually reaches your account within 5-10 working days, depending on your bank or provider.

7. Changes

We may update this policy from time to time. The version shown here, with the date at the top, is the current one.

8. Contact

Questions about a payment or refund? Write to support@thepramukh.org and we will look into it.